Frequently asked questions
Heelys World
1. What size wheels and/or plugs fit my shoes?
If you look inside the empty wheel cavity (the wheel cavity is the hole on the bottom of the shoe where you normally insert your wheel and/or plugs), you'll find the type and size of wheel/plug that your shoe uses imprinted inside the wheel cavity. For example, if it reads 'FATS-L (US 9-12)', you will need to order FATS wheels and/or plugs in a size LARGE, which fits shoes in US sizes 9 through 12. Please note: If the imprint only shows a size (Small, Medium or Large), you will need the FATS style in the stated size.
How long will it take for my order to get to me?
Please see our shipping information page.
Can I order internationally?
Yes!
How can I find out the status of my order?
You can check the history of your orders and check the status on those orders through the chosen courier. You can also click on the link from your order confirmation email.
Can I add my order to my account?
Yes! Please email customer service with your Order # and request to Sync your Order to your account at sales@heelysworld.co.uk
What’s your return policy?
Please visit our Shipping and Returns section.
What payment methods do you accept?
We accept all major credit and debit cards and also accept paypal.
Can I cancel or change my order once it has been placed?
We pride ourselves in processing your order as quickly as possible. Orders are sent to the warehouse generally the same day. Once the order has been received by our warehouse we can no longer cancel or change an order. Please contact customer service 01274 688271 or email sales@heelysworld.co.uk as soon as you realize you need to make a change or cancel and we will try to service this request.
My promo or discount code is not working?
We recommend that you check the valid through date to ensure that the promo code is still valid. If the promo code is still valid, please contact customer service 01274 668271 or email sales@heelysworld.co.uk for assistance.
Can I combine promo codes/offers?
No, promo codes are designated for one and only one order.